Customer Services

Personal Service:

Welcome to Connect Office Supplies where you’re more than just an account number. Your personal account contact is dedicated to understanding your needs and delivering a service that exceeds expectations every time. From office supplies, corporate clothing, workwear and business gifts, to office planning and furniture – Our team are trained on each and every one of our products to give you the right advice and the right solution for your business. By streamlining and simplifying the whole process, we take the effort out of ordering office supplies. Enjoy a tailored service from people you know, with more of what you want, exactly when you want it.

Account Management: The following can be arranged to suit your requirements:
Reviews Cost Centre Analysis Product Analysis & Recommendations Buying procedure & budgets Tailored delivery solutions Streamlined Invoicing

Ordering Methods: We can accommodate the method of ordering to suit your personal choice. Order by phone, fax, post, e-mail or on-line.

CAD Planning Service: At Connect Office Supplies we take the headache out of planning by demonstrating how space can best be utilised using the latest 3D CAD planning illustrations. This system allows us to arrange desking, seating and storage in the most ergonomic fashion, and then present you with the finished illustrations to help you see exactly how the improvements in your new working environment would look.

Our highly experienced CAD Planning team are able to assess and develop a space in accordance with all these requirements. We can then illustrate these plans in both 2 & 3 dimensions in order for you to visualise the final space. This service is available for designing large and small projects and is provided  FREE of charge.

We have furniture specialists on site, however it is always advisable to make a prior appointment to discuss your requirements. (Please call 0844 8844 800). Opening times 8.30am – 5.30pm Monday – Friday.

Finance / Leasing Quote Easy finance options available. We recognise the benefits of leasing can vary depending upon the organisation borrowing the money. However, the fundamental advantages to all organisations remain the same: Improve Cashflow with fixed monthly payments Lease payments are fixed for the period allowing you to budget for one easy monthly or quarterly payment for your total office solution.

Price promise: With genuine savings on a huge range of lines, your budget is our target. Combining local values with national buying power, we source the best products at the most competitive prices every time you order.

ISO 9000, 9001, 9002: Connect Office Supplies is a registered member of the BOSS Federation, which upholds quality standards of our industry. Our group partner Superstat holds Investors In People, which assures procedures, training and development.

Delivery: At Connect we understand the importance of receiving your products promptly and efficiently in order to continue the daily workings of your company. Next day delivery goes without saying. More than that, we’ll deliver what you want – to individual departments, if you like – and should you run out of something at a crucial moment, we’ll get it to you.

Orders will be transferred to our operating system and sent by EDI to our main warehouse. Dependent on site location, deliveries will be made by our own vehicle or contracted carriers. Full order tracking is available for carrier items and full management for our own vehicles.

We offer a free next day delivery service on orders over £30 (subject to availability), unless otherwise agreed with your Account Manager. Any orders below £30 will be subject to a *small delivery charge. (*Subject to individual account negotiation)

Returns: Here at Connect we endeavor to deliver your goods in perfect condition. However, there can be occasions when these goods do not meet your expectations. (Main catalogue items only) In the event that this happens to you we have the below returns policy: All goods to be returned within 14 days of delivery and in re-saleable condition to receive a full credit. If goods are not returned in the allotted time they may be refused and/or a partial credit will be assigned. If goods are not required they must be returned unopened and must not have been used, tampered with or tested. Goods which are not returned in the condition received by you will be refused on collection and charged at the standard rate. Dead on Arrival items need to be reported immediately. Damaged goods or shortages must be notified upon receipt of delivery to our sales office – full details will be required.

Unfortunately we are unable to accept any Food Products on a return unless the product reached you in a damaged or deficient condition. Therefore, please take extra care when ordering these items.

SPECIALS : (Non Stock) any item not in our current office products catalogue is a “special” and as such is non returnable. Should any item not be suitable, (for any reason) a return may be offered at the companies discretion, however any charges incurred by the company for returning and any other losses will be the full responsibility of the buyer and only part credits or refunds will be made. Purchasing any such item is taken as your agreement to this condition.

Environmental Policy: Connect has a strict environmental policy and works with manufacturers who are committed to ensuring their materials and processes are environmentally sound where ever possible. To help you make an informed choice about products that are less harmful to the environment, or products that are fairly traded.

We also run a toner and cartridge recycling scheme so please call the Connect Team when you have finished with your printer consumables and we will organise collection of these to be recycled. Proceeds of this scheme go to charity. We can on request, provide free recycle bins for ink cartridges and large bins for toners. When full, simply ring our sales office to arrange collection. We will provide new bins for you.

Privacy Statement: Connect takes your privacy concerns seriously, and we do not release your information outside the company. Any data we collect from you is used by Connect to ensure that we are offering you the best service we can. You may receive calls from our team from time to time to update our records so that we can keep lines of communication open to their optimum use. However, Connect will not reveal any data to a third party. By using our web site, you consent to the collection and use of this information.

Terms And Conditions:

Use of Website Terms And Conditions: Welcome to the Connect Office Supplies Website (“www.connectsales.co.uk”). Please read carefully our Terms of Business which governs your use of our Web Site. By using this Site and placing an order, you are agreeing to them.

Copyright & Trademark This Site is owned and operated by Connect Office Supplies. The material contained on this Website, including all design, text, graphics, selection and arrangement of content and all other information on this Site are copyright of Connect Office Supplies or its licensees, content providers or technology providers. All rights reserved.

Permission is granted to copy, print and distribute in hard copy sections of this Site for the purpose of browsing and shopping or for placing an order at www.connectsales.co.uk. Any unauthorised use of the material on this site without the prior permission of Connect Office Supplies may violate copyright, trademark and other applicable laws.

Connect Office Supplies respects all relevant trademarks which are marked accordingly.

Contract Formation No contract shall subsist between you and Connect Office Supplies for the sale by it to you of any product unless and until Connect Office Supplies accepts your order by sending you a VAT invoice. Your order confirmation is for your convenience only and does not constitute an acceptance of your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Connect Office Supplies sends the email to you (whether or not you receive that email).

Title in the goods shall not pass to the customer until all sums due from the customer to the supplier on any account have been paid. Please refer to our conditions of trading.

Pricing Despite our careful attention to pricing, an item could be mis-priced inadvertently. If an item’s correct price is lower than our quoted price, we will charge the lower (correct) amount and deliver the item to you. If an item’s correct price is higher than our quoted price, Connect Office Supplies shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. However, we might at our discretion decide to honour the lower (incorrect) price and send the item in order not to cause you inconvenience.

Delivery We will deliver your order within normal working hours within 1 business day from receipt of the order if we receive your order before 5pm. If your order is received after 5pm, we will deliver the order within normal working hours within 2 business days. If for any reason we cannot deliver your order within this time period we will contact you immediately to arrange a new delivery time with you. If for any reason we cannot deliver your order within our time period you may at your option cancel your order and we will provide you with a full refund.

Your Order We reserve the right to substitute goods within your order with goods of an equivalent nature (e.g. a blue stapler for a red one). If you do not wish to accept the substituted goods then you must return them to us within 7 days of their receipt.

Disclaimer TO THE FULLEST EXTENT PERMITTED AT LAW, CONNECT OFFICE SUPPLIES IS PROVIDING THIS WEBSITE AND ITS CONTENTS ON AN “AS IS” BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEBSITE OR ITS CONTENTS INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, CONNECT OFFICE SUPPLIES DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT.

In an effort to provide our customers with the most current information, price and availability information is subject to change without notice.

Save in respect of your statutory rights under the Sale of Goods Act 1977 (as amended) and the Unfair Contracts terms Act 1977 and save in respect our guarantee, we shall not be liable to you by reason of any implied warranty, condition or other term, or any duty at common law, or under these terms of our contract with you, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by our negligence) which arise out of or in connection with the supply of the goods or their use by you.